Effective: 2026-04-28 | Last reviewed: 2026-04-28- Enabling Monster to contact you and to communicate with you
- Enabling Monster to contact persons whom you designate to advise them of any emergency, accident, or illness which you may suffer
- Providing you with services and sales of articles and parts and billing you for them
- Enabling Monster to control the use and safety of the business premises and to protect the interests and safety of all persons using Monster’s facilities
- Processing debit, cheque, or credit payments and assisting in the collection of accounts
- Complying with record and accounting requirements for Monster’s business and complying with governmental regulations in respect of Monster’s business, tax records, and payment requirements, and complying with requirements imposed by law
- Providing information to Monster’s accountants, legal representatives, and insurers where required
- Mailing to you or otherwise informing you of upcoming events, newsletters, provision of services, changes to the same, and articles and services available to you as part of Monster’s business
Monster may collect personal information which may include:
- Information such as your name, address, telephone or other communication numbers
- Names, addresses, telephone or other contact numbers or methods of contact of your relatives or persons to notify in case of emergency, accident, or illness
- Financial, credit, and reference information
- Identifying information such as driver’s license particulars, Social Insurance number, birth date, and vehicle ownership particulars
- Pictures and records of activities and persons participating in them on Monster’s property for display on the premises and in Monster’s promotional materials, showing recreational activities and display of individuals or groups for achievements made or honors awarded
How long we keep your information:
We keep personal information only as long as needed for the purposes for which it was collected, after which it is securely destroyed. Specific retention periods include:
• Active client accounts: for the duration of the service relationship plus seven (7) years after the last service date, in compliance with Canada Revenue Agency record-keeping requirements.
• Inactive client accounts: archived after two (2) years of inactivity; permanently destroyed at year seven of inactivity.
• Employee records: retained while employed and for three (3) years after termination, in compliance with the Ontario Employment Standards Act. Payroll records (T4s and related) are retained for seven (7) years.
• Service records and job site photos: retained for two (2) years operationally, longer if attached to a billed dispute or legal matter.
• Recorded calls and SMS: call recordings are retained for twelve (12) months; SMS records are retained for seven (7) years for accounting and dispute resolution.
• Payment transactions: retained for seven (7) years per CRA requirements.
• Marketing email subscribers: retained while subscribed; removed promptly upon unsubscribe.
Personal information may be retained longer than the periods above when required by law, by an active legal or regulatory matter, or by an internal investigation.
In the event of a security breach:
If we become aware of a security breach involving your personal information that poses a real risk of significant harm to you, we will:
1. Notify you directly as soon as feasible, by the most reliable contact method we have on file (email, phone, or mail). We will tell you what information was involved, what we are doing about it, and what you should do to protect yourself.
2. Notify the Office of the Privacy Commissioner of Canada as required under the Personal Information Protection and Electronic Documents Act (PIPEDA).
3. Notify any other organizations or government agencies (such as your bank or law enforcement) that could mitigate harm to you.
We maintain internal records of breaches and near-misses for at least 24 months as required by PIPEDA, and we conduct an annual review of our security practices.If you wish to report a privacy concern or suspected breach, please contact us using the information at the bottom of this notice.
Monster intends to limit the use of personal information as defined by PIPEDA for its own use and will not sell or provide that personal information to other organizations. Monster reserves the right to provide the information to its associated corporations as defined by the Income Tax Act.
Monster intends to ensure that the information it collects is accurate and intends to keep in place safeguards against improper access to that information. If you have questions about policies and practices in respect of personal information, you should contact the management at Monster’s office. Use of Monster's services is assumed consent to the collection, retention, and use of the personal information as outlined above.
We will never share, trade, or otherwise sell your personal information such as email addresses, phone numbers and SMS consent to third parties under any circumstances.
If you have any reason to believe that any portion of such information is inaccurate, you have rights under PIPEDA to access the personal information collected by Monster, and all reasonable efforts will be made to provide that information to you upon your request in compliance with the provisions of Schedule 1 of the Act.
If you have any reason to believe that any portion of such information is inaccurate, you have rights under PIPEDA to access the personal information collected by Monster, and all reasonable efforts will be made to provide that information to you upon your request in compliance with the provisions of Schedule 1 of the Act.
Changes to this notice:
We may update this notice to reflect changes in our operations, legal requirements, or feedback from clients. The effective or last-reviewed date at the top reflects the current version. Material changes will be communicated to active clients and employees by email or in-product notice. By continuing to use our services after a change, you acknowledge the updated notice.
